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GOT A QUESTION?
Frequently asked questions
How do I set up my art files? What are your File Specifications?
- Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies
- Outline all text
- Flattened PDF (Single Page) or JPEG file types only
- Remove all crop marks/bleed otherwise they will be printed
- File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates)
- CMYK only (we do not print Pantone/5th/Spot/RGB)
- 150 dpi
- If using a template, the file uploaded to our site should match the exact "template size" (different than "graphic size").
- Do not scale template files, just flatten them and save at 150 dpi
- Files over 200" can be scaled
- Under 300 mb for upload
Template set up (general directions):
- Design on a layer on top of our template
- Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or else they will be printed
- Flatten all objects/transparencies/gradients/swatches and outline all text
- Save the file as a flattened PDF or JPEG full size at 150 dpi
- The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file
+ Our template is used as a guide or reference to show general placement of logos/graphic elements
+ We print on white material, if you leave an area blank it will print white
+ For Advertising Flags, leave a safety margin of at least 2" from all edges to prevent text from being cut off/hemmed over.
Should I remove Hidden Layers in my artwork?
Yes. Just like transparencies, hidden layers in artwork can have unpredictable results when printed. These results are not always visible in previews. We highly suggest that you remove any layers, objects, and effects that are not meant to appear in the final graphic or you may flatten the artwork or submit as a jpeg.mple steps:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a picture to
When editing your answer, click on the picture icon and then add an image from your library
How do I submit multiple artworks for a single CRCprints order?
At this time, CRCprints can only accept one artwork file per job. Please create one job per artwork you intend to submit. This can be done quickly in the shopping cart by selecting "Duplicate this job".
What file types does CRCprints accept?
What file specifications does CRCprints recommend for fast processing?
We accept JPG and single page PDF. We suggest 150 dpi resolution at 100% of the final print size. Also do not include any bleed or crop marks.
Should I include any fonts with my files?
NO. Instead, please ensure that all fonts are outlined prior to file upload. If you are using Photoshop, please provide flattened file only.
Do I need bleed or crop marks for my files?
No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.
My artwork file contains transparency, will it print ok?
No, it is always best to flatten any file you send to CRCPrints. CRCPrints considers flattening transparency part of basic file setup and will not check for this issue.
What is the difference between raster and vector?
Does CRCprints print borders?
You may include borders in your artwork, but CRCprints does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.
What is overprint, and how can it ruin my file?
Overprint is used to intentionally overlap inks for a number of reasons. We suggest that you turn all overprint objects off before submitting, for it may cause unexpected results.
What settings should I create my PDF in Adobe Illustrator?
For Illustrator CS2 and above it is recommended to use the "High Quality Print" preset.
How do I create a smooth gradient?
When creating gradients in your artwork, we highly suggest creating those gradients in Photoshop, and not in Illustrator. the reason being, is that Illustrator is a vector based program and doesn't raster the gradient the same way Photoshop does, and it will create "Steps" in the gradient that look like lines in the final print. The only way to cure this is to create the gradients in Photoshop and then either import the gradient into illustrator, or just completely design the artwork within Photoshop. Please see the attached photos, you can see how much smoother the gradient is in the Photoshop image vs the Illustrator image.
Can I submit an encrypted pdf?
No. Encrypted PDF files may result in a misprint or your order being placed on hold. Please make sure all PDFs submitted are not encrypted, all fonts are outlined and all images are embedded.
Is CRCprints.com a trade-only website?
CRCprints.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
Do you color match?
We do not color match.
Do you print using any Spot or Pantone colors at CRCprints.com?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
What size are your grommets?
We use #2 grommets, which are approximately 3/8''. Grommets are placed every 2' standard.
Explanation for turnaround service
Turnaround time begins once your file is uploaded.
If your file is placed on hold, the turnaround time will begin once you select 'Run As Is' or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped on the following business day. (If there is a problem with the file, it won't be shipped the next day.)
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the following business day after 3:30 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the next day.) You will receive an email notification if the order is ready earlier.
Same Day Order:
- Shipping Orders:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won't be shipped until the next day.)
- Store Pick-up:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the same day.) You will receive an email notification if the order is ready earlier.
Why do you have a minimum charge per item?
An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.
Why does it take so long to upload files?
Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets uploaded in a timely manner is flattening your files.
What is the recommended font size for my banner or sign to be viewed from a distance?
This depends on what the final output size will be, and its viewing distance.
Do you offer hemmed edges?
Yes, we do traditional sewn hemmed edges.
Is there any maintenance or cleaning required?
The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.
Why is ink chipping off?
The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process.
Should I scale down my artwork?
Order Approval/ Proofing
Back Drop Assembly
Do you print white?
We do not currently print white ink.
Am I able to do a size change after my order has been placed?
Unfortunately we are not able to modify your order's size details. Please cancel your existing order and place a new order with the size desired.
Are you able to print banners to the exact dimensions requested?
Depending on the size of your banner, you may receive a banner that is slightly shorter in length. Unfortunately, we can not guarantee exact dimensions due to the nature of large format printing process, where print heating/drying and media roll advancement may be factors in the result of your final banner print size.
Can exact measurements be cut for all products?
Because of the different materials used and the finishing of our products, there is no guarantee for exact measurements of your order. There can be a very small percentage that could be off because of this reason. We do our due diligence to make each product exact to the size requested, but there could be a small measurement that could be off because of the production finishing or material of your order.
What if I forgot to upload artwork after ordered?
Artwork submitted 30 days after order was placed will not be updated. In this case please contact us
Do you offer sample kit?
Do I need special Banner finishing?
Custom Flag maintenance disclosure
In order to ensure the longevity of your flag and to honor any future claims we recommend the following maintenance be preformed.
When installing the flag it is recommended at least two people are used to set the flag up to prevent any damage to the flag or hardware.
Ensure all bearings are properly lubricated prior to the first use of the flag, and well lubricated thereafter to ensure rust doesn't accumulate in or around the hardware. Lubricants such as
WD-40 will be sufficient.
Bring flag and hardware inside every night and upon rain or heavy wind.
Flags are not meant to withstand extreme weather conditions and should not be left outside for extended periods of time.
The flag should be placed in a location where it can move freely without coming into contact with objects such as trees, fences, walls, buildings etc. It is possible the flag may be scratched, ripped or damaged if it does come into contact with any objects.
Thank you for your cooperation and understanding.
How will you ship my banners and signs?
All CRCprints products will be shipped using FEDEX. Due to some restrictions set forth by FEDEX, we have taken measures to ensure competitive shipping rates.
All banners over 89" (7'5") on their shortest side will be folded and shipped in a square box. All banners 89" (7'5") and under on their shortest side will be rolled and shipped in standard corrugated boxes.
All other CRCprints orders will be boxed and shipped according to their size. Other special shipping request, please call us.
How come you don't offer shipping on large rigid signs?
At this moment, sizes over 3' 10"x3' 2" are only available for Store Pickup. We currently are not able to ship sizes larger than 3' 10"x3' 2".
Can I ship your products on my shipping account?
At this time, we do not have this option.
Do you offer same day service?
Yes, we do. However, your order has to be placed before 12 noon PST to be qualified for same day service.
Can I upgrade my shipping?
*Upgraded shipping charges will apply.
**Shipping cannot be changed once a job has entered "Packing" status.
Can I change my order from store pickup to shipping?
Yes, you can change from store pickup to shipping. Shipping fees will apply and need to be resolved before your item(s) will ship.
Does CRCprints offer group shipping?
Why is my shipping charge high?
Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case FEDEX.
Why is my shipment is taking longer than expected?
Where is your store pickup location?